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The Answers You Need

When will my order ship?

Your order will ship between 2-5 business days from the date the order is placed, unless stated otherwise on the product description.

  • Please be aware that during high volume times like sales or launches our processing days might take slightly longer. 


Where can I get my tracking number?

As soon as your order has been shipped, a shipping confirmation with a tracking number will be sent to you via email.

I haven't received my order. What should I do?

If your order tracking states, "Delivered," and you still have not received your package, you should contact the shipping provider (USPS) immediately. The shipping provider should be able to locate your package for you. If they cannot, a claim needs to be filed with the shipping provider as soon as possible.


  • Audistah is not responsible for lost or stolen packages if confirmed by USPS tracking.


Can I change/cancel my order once it has been submitted?

Please carefully check that your order (including delivery address) is accurate before you submit it. We have a no cancellation policy. No cancellationns or changes will be accepted. This also applies to pre-orders. 


Do you accept returns and/or exchanges?

You may return items within 14 days of receiving your parcel.

Purchased items are exchangeable only for a different size. Exchanges are processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped back to you free of charge.

If you need to return an item, please note that all items purchased online must be returned in the condition they were received. This means all returns/exchanges must be clean (sanitary liner must be attached), unwashed, unworn, undamaged, and in original packaging with all original tags.


  • We cannot accept returns/exchanges for any other reasons.

For further information on returns and exchanges, please look under the Returns & Exchanges column.

How do I care for my AUDISTAH swimwear?

Hand wash only in cold water, use a mild detergent or simple water. Hang dry when finished and do not tumble dry.


  • Please note that high amount of chlorine can damage your swimsuit, wash immediately after use. Certain tanning oils, sunscreens, and self-tanners can stain or damage your swimsuit as well.


Need help with anything else?

All inquiries, please contact Responses are sent within 24-48 hours.

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